Refund and cancellations

For orders that involve cash on delivery, we'll give you a confirmation call. This step is in place to ensure security and prevent any potential fraudulent activities. It's a simple measure to make sure everything is legit and to guarantee a smooth and secure transaction for both parties involved.

If an order is cancelled, there's no option to reverse the process. In such cases, the user will need to place a new order if they wish to proceed. Once the cancellation is confirmed, the transaction is considered final, and to move forward, a fresh order needs to be initiated. This ensures clarity and a straightforward process for both users and our system.

Once the process of making the product has commenced, we don't have a cancellation policy in place. It's important to note that cancellations are only possible before we start working on creating the product. Once the production process has begun, we're unable to accommodate cancellations. This is designed to ensure that our production workflow remains efficient, and customers are informed about the specific timelines for cancellation requests. We encourage users to make any changes or cancellations before the manufacturing process starts to avoid any inconvenience.

Once an order is out for transit, making changes becomes challenging. However, there's some flexibility for customized orders. For these, changes can be considered before the shipping process begins. This policy is in place to maintain the efficiency of our shipping operations while still allowing some leeway for modifications, particularly for custom items that haven't entered the shipping phase. It's a balance between order accuracy and accommodating individual preferences.

If there's any instance of fraud, regrettably, we won't be able to process a refund. This policy is in place to safeguard against fraudulent activities and maintain the integrity of our transaction processes. We take the issue of fraud seriously, and as a preventive measure, we cannot issue refunds in such cases. We encourage all users to engage in secure and genuine transactions to ensure a trustworthy and transparent experience for everyone involved.

Once a refund is confirmed, you can expect the money to be processed within 3-5 business days. This waiting period is standard to allow for the necessary financial transactions to be completed and the funds to be transferred. We aim to ensure a prompt and smooth refund process, and your patience during this timeframe is appreciated. Rest assured, we're committed to resolving any refund-related matters efficiently.

Please note that customized products are not eligible for returns, refunds, or exchanges. Once a product is personalized to your specific requirements, we are unable to accept returns or process refunds. This policy is in place to ensure that the custom-made items meet your unique specifications and cannot be resold. We recommend reviewing all details carefully before confirming a customized order to avoid any discrepancies and ensure your complete satisfaction with the final product.

You have a window of 5 days to initiate returns, refunds, or exchanges. However, it's important to note that if the product, packaging, or the invoice is discovered to be misplaced or damaged during this period, we won't be able to process any refunds, returns, or exchanges. This policy is in place to ensure that returns are initiated promptly and that the items being returned are in the same condition as when they were received. We encourage customers to inspect their orders upon delivery to identify and report any issues within the specified timeframe.

Please be aware that delivery charges are non-refundable. In the event of a return or refund, the original delivery charges won't be reimbursed. This policy is established to account for the costs associated with the initial shipping of the product to you. We want to maintain transparency in our refund processes and appreciate your understanding regarding the non-refundable nature of delivery charges.

We take a snapshot of the product just before the final packing phase, and if needed, we can share this image with you. This is our way of ensuring that the packaging is done properly and maintains the quality of the product. In the unlikely event that you receive a defective product, possibly due to issues during delivery, please reach out to us. We are here to address any concerns you may have and work towards a suitable resolution. Your satisfaction is our priority, and we appreciate your cooperation in ensuring the quality of our products.

If you notice that the seal of the package is broken or opened upon delivery, we kindly request you to return it to the delivery agent. This precaution is in place to maintain the integrity of the product and ensure that you receive it in the exact condition it left our facility. By returning the package with a broken seal to the delivery agent, you help us address any potential concerns promptly and maintain the trust and quality standards we aim to uphold in our deliveries.

Exchange can be facilitated only when there is available stock. If you wish to exchange a product, it is subject to the availability of that particular item in our inventory. This policy ensures that we can provide you with the specific product you desire in exchange. If the product you wish to exchange is out of stock, alternative solutions or arrangements may need to be considered. We appreciate your understanding and cooperation in adhering to this policy for a smoother exchange process.

Once the product is delivered, we kindly request that you initiate a return or send us a return request within 24 hours. This timeframe allows us to promptly address any concerns or issues you may have with the delivered product. Your timely communication is crucial in ensuring a smooth and efficient process for initiating returns and resolving any issues that may arise after the delivery. We appreciate your cooperation and proactive approach in notifying us within this specified timeframe.

If you have any questions or concerns, feel free to get in touch with us anytime, day or night. You can reach out to us through our contact number or email, and we're here to assist you 24 hours a day, 7 days a week. Whether you need information, have inquiries about your order, or require assistance with anything else, we're dedicated to helping you out whenever you reach out. Your satisfaction is important to us, and we want to ensure a seamless experience for you.